Desktop Support Technician (Second Line)

Tickets come in all day at this group of private schools in Epping, and you close them. This role rewards consistency more than flash.

The site is in Epping; early starts mean public transport timing matters, so check your route before applying.

• Visit branches or sites to fix issues that need hands on the machine
• Install and configure printers, scanners and docking stations
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Write short how-to guides for common user problems
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers

• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)

• CompTIA Network+ or Microsoft MD-102 certification
• ITIL Foundation
• Experience supporting point-of-sale or medical devices

• Standby pay for after-hours cover
• Travel allowance for field technicians
• Clear path to second-line and systems roles
• Company laptop and cellphone

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.