Desktop Support Technician (Second Line)

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Komani. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Komani. Relocation is not covered for this one. Overtime comes up in peak season and is paid.

• Escalate network and server faults to second or third line with good notes
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Log, prioritise and update tickets on the service desk system
• Keep the asset register up to date when equipment moves
• Image, set up and hand over new laptops and desktops
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Connect users remotely with a remote support tool to fix issues

• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• CompTIA Network+ or Microsoft MD-102 certification
• ITIL Foundation
• Experience with Intune or SCCM for device management

• Travel allowance for field technicians
• Company laptop and cellphone
• Clear path to second-line and systems roles

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.