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Desktop Support Technician (Second Line)

How2Apply Talent Network

Roodepoort, Gauteng

Internship

Posted 1 day ago

Internship IT & Software

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Roodepoort. This role rewards consistency more than flash.

You'll report in Roodepoort. Relocation is not covered for this one.

The work, day to day

Escalate network and server faults to second or third line with good notes
Visit branches or sites to fix issues that need hands on the machine
Replace faulty hardware and log warranty claims with suppliers
Connect users remotely with a remote support tool to fix issues
Reset passwords and unlock accounts in Active Directory and Entra ID

What you need

At least 1 year of help desk or desktop support (not needed for intern posts)
Able to log clear, complete ticket notes
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Working knowledge of Windows 10 and 11 and Microsoft 365
Code B driver's licence and own car for field posts

Nice if you have

ITIL Foundation
CompTIA Network+ or Microsoft MD-102 certification
Experience supporting point-of-sale or medical devices

What you get

Company laptop and cellphone
Clear path to second-line and systems roles
Paid certification exams after probation

How to apply

Make sure the role, the hours and working in Roodepoort really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Roodepoort; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".