Desktop Support Technician (Second Line)

Get hands-on support experience at a hospital group in Isando, from password resets to new laptop builds. It's a practical job: you'll see what you got done before you go home.

The work is in Isando, Gauteng, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Log, prioritise and update tickets on the service desk system
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Escalate network and server faults to second or third line with good notes
• Replace faulty hardware and log warranty claims with suppliers
• Connect users remotely with a remote support tool to fix issues

• Code B driver's licence and own car for field posts
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• Experience with Intune or SCCM for device management
• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification

• Clear path to second-line and systems roles
• Travel allowance for field technicians
• Company laptop and cellphone

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.