Desktop Support Technician (Second Line)

Tickets come in all day at this managed IT services provider in Soweto, and you close them. If you like clear targets and knowing where you stand, this is for you.

Home base is a managed IT services provider on the Soweto side of Gauteng. You'll start with a short induction before working on your own.

• Keep the asset register up to date when equipment moves
• Image, set up and hand over new laptops and desktops
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Visit branches or sites to fix issues that need hands on the machine
• Install and configure printers, scanners and docking stations

• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes

• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Paid certification exams after probation

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.