End-User Computing Technician

Tickets come in all day at this hospital group in Somerset West, and you close them. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at a hospital group in Somerset West. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Connect users remotely with a remote support tool to fix issues
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Image, set up and hand over new laptops and desktops
• Visit branches or sites to fix issues that need hands on the machine

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• ITIL Foundation
• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification

• Travel allowance for field technicians
• Standby pay for after-hours cover
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.