End-User Computing Technician

Get hands-on support experience at a hospital group in Worcester, from password resets to new laptop builds. Expect to be trusted with real work from your first week.

This post is Worcester-based, with most of your time spent at a hospital group. Most weeks are 45 hours, in line with the BCEA.

• Escalate network and server faults to second or third line with good notes
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Connect users remotely with a remote support tool to fix issues
• Keep the asset register up to date when equipment moves
• Install and configure printers, scanners and docking stations

• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• Experience supporting point-of-sale or medical devices
• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Standby pay for after-hours cover
• Paid certification exams after probation

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.