how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Paarl, Western Cape

Full-time

Posted 3 hours ago

Full-time IT & Software

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Job Description

Get hands-on support experience at a call centre campus in Paarl, from password resets to new laptop builds. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll report in Paarl. Relocation is not covered for this one.

What your day looks like

Escalate network and server faults to second or third line with good notes
Replace faulty hardware and log warranty claims with suppliers
Troubleshoot Outlook, Teams and OneDrive problems for users
Visit branches or sites to fix issues that need hands on the machine
Connect users remotely with a remote support tool to fix issues
Write short how-to guides for common user problems
Install and configure printers, scanners and docking stations

Must-haves

Able to log clear, complete ticket notes
At least 1 year of help desk or desktop support (not needed for intern posts)
Working knowledge of Windows 10 and 11 and Microsoft 365
Code B driver's licence and own car for field posts
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Basic networking: IP addresses, DNS, DHCP and Wi-Fi

Helpful, not essential

Experience supporting point-of-sale or medical devices
CompTIA Network+ or Microsoft MD-102 certification
Experience with Intune or SCCM for device management

On offer

Company laptop and cellphone
Clear path to second-line and systems roles
Standby pay for after-hours cover
Travel allowance for field technicians

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: certified matric certificate and ID copy, copy of your driver's licence for field posts plus IT certificates, including A+ or N+ if you have them.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Paarl; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Describe the size of the environment you supported, such as "400 users across 6 branches".
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.