Front-of-House Service Consultant (Clinic)

You'll help walk-in customers at a private clinic front desk in Bellville, face to face, all day. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a private clinic front desk on the Bellville side of Western Cape.

• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.