Technical Support Agent (Fibre & Wi-Fi)

A good call centre job in Somerset West gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

Location: Somerset West, Western Cape. Applicants who already live in the area get looked at first.

• Log every interaction and outcome in the CRM before taking the next call.
• Attend team huddles and weekly coaching sessions on call recordings.
• Follow up on open tickets and phone customers back when promised.
• Reply to emails and live chats within the service-level window.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• No criminal record, as most clients run a background check
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Medical aid option after probation
• Clear promotion path to team leader or quality assessor

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.