Service Desk Consultant (Furniture Store) – Immediate Start

This insurance branch in Mossel Bay needs someone friendly who can fix account problems while the queue moves. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an insurance branch in Mossel Bay. Living nearby, or on a taxi route to it, really helps. Start is planned for the beginning of next month.

• Do SIM swaps and RICA registrations with proper ID checks.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.