Front-of-House Service Consultant (Clinic) – Entry Level

You'll help walk-in customers at a mall cellular store in Johannesburg CBD, face to face, all day. Expect to be trusted with real work from your first week.

You'll report in Johannesburg CBD. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.