Front-of-House Service Consultant (Clinic)

This mall cellular store in Lephalale needs someone friendly who can fix account problems while the queue moves. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Location: Lephalale, Limpopo. Applicants who already live in the area get looked at first.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.