Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a boutique guesthouse in Atlantis. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Atlantis. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Book shuttles, dinner reservations and game drives for guests.

• Matric
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Service charge share at some properties
• Night-shift allowance
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.