Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a travel agency in Brackenfell. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Brackenfell (Western Cape). Please only apply if you can travel there daily.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Night-shift allowance
• Paid system training in the first month
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.