Guest Relations Officer (Resort)

Guests at this boutique guesthouse in Cape Town CBD meet you first, so the stay starts at your desk. If you like clear targets and knowing where you stand, this is for you.

This post is Cape Town CBD-based, with most of your time spent at a boutique guesthouse. Overtime comes up in peak season and is paid.

• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.

• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.