Front Office Shift Supervisor

At this travel agency in Durban Central, you'll turn bookings into happy stays. Good for someone who wants to build a solid track record they can put on their CV.

This post is Durban Central-based, with most of your time spent at a travel agency. You'll start with a short induction before working on your own.

• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Run the night audit, close the day and print the flash report.
• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.

• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.