Front Office Shift Supervisor

At this boutique guesthouse in Fourways, you'll turn bookings into happy stays. Expect to be trusted with real work from your first week.

This post is in Fourways (Gauteng). Please only apply if you can travel there daily.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.

• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• Clear spoken and written English
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Night-shift allowance
• Discounted stays across the group
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.