Front Office Shift Supervisor – Immediate Start

Guests at this beach resort in Germiston meet you first, so the stay starts at your desk. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Home base is a beach resort on the Germiston side of Gauteng.

• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.

• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Confident on a computer and quick to learn a property system

• Meals on duty and uniform supplied
• Paid system training in the first month
• Discounted stays across the group
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.