Front Office Shift Supervisor

Guests at this game lodge in Polokwane meet you first, so the stay starts at your desk. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Polokwane, Limpopo. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.

• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Clear spoken and written English

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Paid system training in the first month
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.