how2apply

Guest Relations Officer (Resort)

How2Apply Talent Network

Brackenfell, Western Cape

Contract

Posted 9 hours ago

Contract Hospitality & Tourism

R11 250 – R15 000/month

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Job Description

Running the front desk of an airport hotel in Brackenfell means calm service and a clean shift balance. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is an airport hotel on the Brackenfell side of Western Cape.

What you'll actually do

Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
Store guest details securely in line with POPIA.
Manage OTA bookings coming in from online travel channels.
Run the night audit, close the day and print the flash report.
Balance your cash float and card slips before handover.

Must-haves

Matric
Confident on a computer and quick to learn a property system
Calm with an unhappy guest at 11pm
Honest with cash and card payments

Extra points for

Revenue or yield management exposure
Amadeus or Galileo training for travel roles
A foreign language such as German, French or Portuguese

On offer

Discounted stays across the group
Night-shift allowance
Service charge share at some properties
Meals on duty and uniform supplied

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate, two contactable references plus a recently certified ID copy (within 3 months).
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

How2Apply recruits for this position on behalf of hiring employers around Brackenfell; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.