Lodge Reception & Bookings Coordinator

You'll handle check-ins, bookings and questions at a travel agency in Atlantis. If you like clear targets and knowing where you stand, this is for you.

The work is in Atlantis, Western Cape, so you'll need a reliable way to get there every day. Start date: as soon as possible for the right person.

• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Paid system training in the first month
• Night-shift allowance

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.