how2apply

Guest Relations Officer (Resort)

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 4 hours ago

Full-time Hospitality & Tourism

R12 000 – R16 750/month

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Job Description

At this airport hotel in Cape Town CBD, you'll turn bookings into happy stays. Bring a calm head on busy days and you'll be fine.

This post is in Cape Town CBD (Western Cape). Please only apply if you can travel there daily.

What you'll actually do

Answer booking emails and calls, and quote rates from the rate sheet.
Store guest details securely in line with POPIA.
Check guests in and out on Opera or Protel, and scan IDs and passports.
Take card pre-authorisations and settle folios at checkout.
Book shuttles, dinner reservations and game drives for guests.
Run the night audit, close the day and print the flash report.

You'll need

Clear spoken and written English
A hospitality or tourism diploma, or 1 year at a hotel front desk
You can work rotating shifts, including nights
Honest with cash and card payments

Nice if you have

Amadeus or Galileo training for travel roles
Revenue or yield management exposure
Opera PMS or Protel certificate

What you get

Paid system training in the first month
Service charge share at some properties
Night-shift allowance
Discounted stays across the group

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate, two contactable references plus your hospitality or tourism diploma and transcript.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Cape Town CBD.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.