Guest Relations Officer (Resort) – Immediate Start

Guests at this game lodge in Bellville meet you first, so the stay starts at your desk. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Bellville, Western Cape, so you'll need a reliable way to get there every day.

• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.

• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Clear spoken and written English

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Meals on duty and uniform supplied
• Night-shift allowance
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.