Guest Relations Officer (Resort)

Running the front desk of an airport hotel in Paarl means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Paarl (Western Cape). Please only apply if you can travel there daily. Shifts rotate, so you'll need to be flexible about days and nights.

• Store guest details securely in line with POPIA.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.