Tour Desk Agent (Waterfront)

Guests at this boutique guesthouse in Stellenbosch meet you first, so the stay starts at your desk. Good for someone who wants to build a solid track record they can put on their CV.

This post is Stellenbosch-based, with most of your time spent at a boutique guesthouse.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• Opera PMS or Protel certificate

• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.