how2apply

Guest Relations Officer (Resort) – Permanent

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Hospitality & Tourism

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Job Description

Guests at this airport hotel in Durban Central meet you first, so the stay starts at your desk. Expect to be trusted with real work from your first week.

The work is in Durban Central, KwaZulu-Natal, so you'll need a reliable way to get there every day. Weekend work is on a roster, so you won't be on every weekend.

What you'll actually do

Book shuttles, dinner reservations and game drives for guests.
Answer booking emails and calls, and quote rates from the rate sheet.
Store guest details securely in line with POPIA.
Handle complaints at the desk and log them for the duty manager.
Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
Allocate rooms and pass early check-ins to housekeeping.

Must-haves

Calm with an unhappy guest at 11pm
Honest with cash and card payments
Confident on a computer and quick to learn a property system
A hospitality or tourism diploma, or 1 year at a hotel front desk

What's in it for you

Night-shift allowance
Discounted stays across the group
Paid system training in the first month

Applying, step by step

Make sure the role, the hours and working in Durban Central really suit you before you apply.
Keep copies of these ready to send: two contactable references plus your hospitality or tourism diploma and transcript.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
Add a line on shift flexibility: front offices shortlist people who can cover nights.