Guest Relations Officer (Resort)

Running the front desk of a beach resort in Gqeberha means calm service and a clean shift balance. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a beach resort in Gqeberha. Living nearby, or on a taxi route to it, really helps. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.

• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.