Guest Relations Officer (Resort)

Running the front desk of a boutique guesthouse in Middelburg (MP) means calm service and a clean shift balance. It's the kind of job where doing the basics well every day gets you noticed.

You'll report in Middelburg (MP). Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Take card pre-authorisations and settle folios at checkout.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Paid system training in the first month
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.