Guest Relations Officer (Resort)

Running the front desk of a travel agency in Midrand means calm service and a clean shift balance. Expect to be trusted with real work from your first week.

This post is in Midrand (Gauteng). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Matric
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Paid system training in the first month
• Discounted stays across the group
• Service charge share at some properties
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.