Guest Relations Officer (Resort) – Permanent

Guests at this beach resort in Pinetown meet you first, so the stay starts at your desk. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.

• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.