Guest Relations Officer (Resort)

Running the front desk of a boutique guesthouse in Pinetown means calm service and a clean shift balance. Expect to be trusted with real work from your first week.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Matric

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.