Travel Consultant (Leisure Bookings)

Guests at this boutique guesthouse in Pinetown meet you first, so the stay starts at your desk. It's a practical job: you'll see what you got done before you go home.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.

• Matric
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.