Guest Relations Officer (Resort)

At this boutique guesthouse in Randburg, you'll turn bookings into happy stays. This role rewards consistency more than flash.

You'll report in Randburg. Relocation is not covered for this one. The first two weeks are spent shadowing someone experienced.

• Balance your cash float and card slips before handover.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Clear spoken and written English

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Paid system training in the first month
• Night-shift allowance
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.