Guest Relations Officer (Resort)

You'll handle check-ins, bookings and questions at an airport hotel in Rosslyn. Expect to be trusted with real work from your first week.

This post is in Rosslyn (Gauteng). Please only apply if you can travel there daily.

• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.

• Honest with cash and card payments
• Clear spoken and written English
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.