Guest Relations Officer (Resort)

Running the front desk of a boutique guesthouse in Secunda means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Secunda (Mpumalanga). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Allocate rooms and pass early check-ins to housekeeping.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.

• Matric
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.