Guest Relations Officer (Resort)

Guests at this business hotel in Soweto meet you first, so the stay starts at your desk. You don't need to be the loudest person in the room, just the one others can count on.

Home base is a business hotel on the Soweto side of Gauteng.

• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Clear spoken and written English
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• Opera PMS or Protel certificate

• Discounted stays across the group
• Night-shift allowance
• Paid system training in the first month

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.