Hotel Front Desk Agent (Rotating Shifts) – Permanent

At this travel agency in Bellville, you'll turn bookings into happy stays. It's a practical job: you'll see what you got done before you go home.

You'll be based at a travel agency in Bellville. Living nearby, or on a taxi route to it, really helps.

• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.

• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Service charge share at some properties
• Discounted stays across the group
• Paid system training in the first month
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.