Hotel Front Desk Agent (Rotating Shifts)

At this business hotel in Cape Town CBD, you'll turn bookings into happy stays. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Cape Town CBD, Western Cape, so you'll need a reliable way to get there every day.

• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Manage OTA bookings coming in from online travel channels.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Matric
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Discounted stays across the group
• Night-shift allowance
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.