how2apply

Inbound Call Centre Agent (UK Campaign) – Experienced

How2Apply Talent Network

Centurion, Gauteng

Contract

Posted 27 min ago

Contract Customer Service & Call Centre

R7 500 – R10 250/month

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Job Description

Headset on, systems open: this insurance claims contact centre in Centurion needs agents who stay patient on the hundredth call. If you like clear targets and knowing where you stand, this is for you.

You'll be based at an insurance claims contact centre in Centurion. Living nearby, or on a taxi route to it, really helps.

What your day looks like

Process address changes, refunds and cancellations on the billing system.
Answer inbound calls within target and greet callers using the approved script.
Reply to emails and live chats within the service-level window.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.

What you need

Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
You stay calm when a caller is angry
Matric with a pass in English
Able to pass a voice and accent assessment

Nice if you have

Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate

What's in it for you

Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live

How to apply

Make sure the role, the hours and working in Centurion really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate, a CV with a working cellphone number and email address plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Centurion.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.