Inbound Call Centre Agent (UK Campaign)

Customers phone this telecoms support centre in George when something has gone wrong, and your job is to put it right. Good for someone who wants to build a solid track record they can put on their CV.

This post is George-based, with most of your time spent at a telecoms support centre. There's a probation period of three months before the contract is confirmed.

• Attend team huddles and weekly coaching sessions on call recordings.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Troubleshoot routers, fibre connections and app logins step by step.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.