how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Bloemfontein, Free State

Full-time

Posted 1 day ago

Full-time IT & Software

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Job Description

Get hands-on support experience at a call centre campus in Bloemfontein, from password resets to new laptop builds. It's a practical job: you'll see what you got done before you go home.

Location: Bloemfontein, Free State. Applicants who already live in the area get looked at first.

The work, day to day

Replace faulty hardware and log warranty claims with suppliers
Install and configure printers, scanners and docking stations
Reset passwords and unlock accounts in Active Directory and Entra ID
Connect users remotely with a remote support tool to fix issues
Keep the asset register up to date when equipment moves

You'll need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Code B driver's licence and own car for field posts
At least 1 year of help desk or desktop support (not needed for intern posts)
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users

Extra points for

Experience with Intune or SCCM for device management
ITIL Foundation

What's in it for you

Paid certification exams after probation
Standby pay for after-hours cover
Clear path to second-line and systems roles

How to apply for this job

Make sure the role, the hours and working in Bloemfontein really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): copy of your driver's licence for field posts, IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Bloemfontein; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Describe the size of the environment you supported, such as "400 users across 6 branches".
List your certifications right under your name; A+ and ITIL are common keyword filters.