IT Helpdesk Agent (Night Shift)

Tickets come in all day at this group of private schools in Boksburg, and you close them. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Boksburg. Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Install and configure printers, scanners and docking stations
• Write short how-to guides for common user problems
• Visit branches or sites to fix issues that need hands on the machine
• Keep the asset register up to date when equipment moves
• Connect users remotely with a remote support tool to fix issues

• Able to log clear, complete ticket notes
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• ITIL Foundation
• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Travel allowance for field technicians
• Clear path to second-line and systems roles
• Standby pay for after-hours cover

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.