IT Helpdesk Agent (Night Shift) – Entry Level

Get hands-on support experience at a call centre campus in Germiston, from password resets to new laptop builds. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Germiston (Gauteng). Please only apply if you can travel there daily.

• Install and configure printers, scanners and docking stations
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes
• Image, set up and hand over new laptops and desktops
• Troubleshoot Outlook, Teams and OneDrive problems for users

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Working knowledge of Windows 10 and 11 and Microsoft 365

• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification
• ITIL Foundation

• Standby pay for after-hours cover
• Paid certification exams after probation
• Clear path to second-line and systems roles

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.