IT Helpdesk Agent (Night Shift)

Tickets come in all day at this call centre campus in Kariega, and you close them. This is a good step for someone who wants proper routine and a manager who notices good work.

The site is in Kariega; early starts mean public transport timing matters, so check your route before applying.

• Log, prioritise and update tickets on the service desk system
• Connect users remotely with a remote support tool to fix issues
• Visit branches or sites to fix issues that need hands on the machine
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Write short how-to guides for common user problems
• Image, set up and hand over new laptops and desktops
• Escalate network and server faults to second or third line with good notes

• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• At least 1 year of help desk or desktop support (not needed for intern posts)

• ITIL Foundation
• Experience with Intune or SCCM for device management
• Experience supporting point-of-sale or medical devices

• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Paid certification exams after probation
• Company laptop and cellphone

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• List your certifications right under your name; A+ and ITIL are common keyword filters.