IT Intern (Support Desk)

You'll be the person who fixes it when laptops, printers and logins break at a group of private schools in Coega. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Coega, Eastern Cape. Applicants who already live in the area get looked at first.

• Install and configure printers, scanners and docking stations
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Visit branches or sites to fix issues that need hands on the machine
• Replace faulty hardware and log warranty claims with suppliers
• Image, set up and hand over new laptops and desktops
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Write short how-to guides for common user problems

• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts
• Patient and friendly with non-technical users
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Travel allowance for field technicians
• Paid certification exams after probation
• Company laptop and cellphone
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.