how2apply

IT Helpdesk Agent (Night Shift) – Immediate Start

How2Apply Talent Network

Tembisa, Gauteng

Full-time

Posted 40 min ago

Full-time IT & Software

R11 750 – R20 750/month

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a group of private schools in Tembisa. This role rewards consistency more than flash.

You'll report in Tembisa. Relocation is not covered for this one.

What you'll actually do

Troubleshoot Outlook, Teams and OneDrive problems for users
Keep the asset register up to date when equipment moves
Visit branches or sites to fix issues that need hands on the machine
Reset passwords and unlock accounts in Active Directory and Entra ID
Connect users remotely with a remote support tool to fix issues
Replace faulty hardware and log warranty claims with suppliers
Image, set up and hand over new laptops and desktops

You'll need

Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Patient and friendly with non-technical users
At least 1 year of help desk or desktop support (not needed for intern posts)
Able to log clear, complete ticket notes
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Working knowledge of Windows 10 and 11 and Microsoft 365

Extra points for

CompTIA Network+ or Microsoft MD-102 certification
Experience with Intune or SCCM for device management
ITIL Foundation

What's in it for you

Company laptop and cellphone
Clear path to second-line and systems roles
Paid certification exams after probation
Standby pay for after-hours cover

Applying, step by step

Make sure the role, the hours and working in Tembisa really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified matric certificate and ID copy, IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Tembisa; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
List your certifications right under your name; A+ and ITIL are common keyword filters.