how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Thohoyandou, Limpopo

Full-time

Posted 1 hour ago

Full-time IT & Software

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Thohoyandou. If you turn up on time and finish what you start, you'll fit in quickly.

Location: Thohoyandou, Limpopo. Applicants who already live in the area get looked at first.

The work, day to day

Troubleshoot Outlook, Teams and OneDrive problems for users
Visit branches or sites to fix issues that need hands on the machine
Escalate network and server faults to second or third line with good notes
Reset passwords and unlock accounts in Active Directory and Entra ID
Log, prioritise and update tickets on the service desk system
Keep the asset register up to date when equipment moves
Connect users remotely with a remote support tool to fix issues

Must-haves

Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users
Able to log clear, complete ticket notes
Code B driver's licence and own car for field posts
At least 1 year of help desk or desktop support (not needed for intern posts)

What's in it for you

Paid certification exams after probation
Standby pay for after-hours cover
Clear path to second-line and systems roles
Travel allowance for field technicians

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: IT certificates, including A+ or N+ if you have them, copy of your driver's licence for field posts plus certified matric certificate and ID copy.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Thohoyandou.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".