how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Vanderbijlpark, Gauteng

Full-time

Posted 1 hour ago

Full-time IT & Software

R14 750 – R22 250/month

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Job Description

A hospital group in Vanderbijlpark needs a calm tech who can help frustrated users get back to work. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Vanderbijlpark, Gauteng, so you'll need a reliable way to get there every day. Start date: as soon as possible for the right person.

What your day looks like

Troubleshoot Outlook, Teams and OneDrive problems for users
Escalate network and server faults to second or third line with good notes
Install and configure printers, scanners and docking stations
Write short how-to guides for common user problems
Log, prioritise and update tickets on the service desk system

You'll need

Able to log clear, complete ticket notes
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Patient and friendly with non-technical users
Working knowledge of Windows 10 and 11 and Microsoft 365
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
At least 1 year of help desk or desktop support (not needed for intern posts)

On offer

Company laptop and cellphone
Paid certification exams after probation
Travel allowance for field technicians

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): IT certificates, including A+ or N+ if you have them, certified matric certificate and ID copy plus copy of your driver's licence for field posts.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Vanderbijlpark.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.