IT Intern (Support Desk)

Tickets come in all day at this call centre campus in Bloemfontein, and you close them. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Bloemfontein; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Visit branches or sites to fix issues that need hands on the machine
• Log, prioritise and update tickets on the service desk system
• Image, set up and hand over new laptops and desktops
• Connect users remotely with a remote support tool to fix issues
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Write short how-to guides for common user problems
• Troubleshoot Outlook, Teams and OneDrive problems for users

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Code B driver's licence and own car for field posts
• Able to log clear, complete ticket notes
• At least 1 year of help desk or desktop support (not needed for intern posts)

• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification

• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Company laptop and cellphone
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• Describe the size of the environment you supported, such as "400 users across 6 branches".